Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by She’s Thick Ltd. Throughout the site, the terms “we”, “us” and “our” refer to She’s Thick Haircare (Ltd). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content. Please read these Terms of Service carefully before accessing or using our website.
If you do not agree to all the terms and conditions in this agreement, then you may not access the website or use any services.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction in your use of the Service.
PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction where lawful and appropriate.
PRICES AND PAYMENT
All prices are shown in GBP unless otherwise stated. Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue products at any time without notice.
We accept payment through the payment methods shown at checkout. By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the payment method.
ORDERS
When you place an order, you are making an offer to purchase products subject to these Terms of Service. All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order, including where products are unavailable, there is an error in pricing or product information, or we suspect fraud or unauthorised activity.
If we cancel your order after payment has been taken, we will refund the amount paid using the original payment method.
SHIPPING AND DELIVERY
We aim to dispatch orders within the timeframes stated on our website, but delivery dates are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, weather events, strikes, or other factors outside our reasonable control.
It is your responsibility to provide accurate delivery information. We are not responsible for orders lost or delayed due to incorrect address details provided by the customer.
RETURNS AND REFUNDS
Please review our Refund Policy for full details of returns, exchanges, and refunds.
Nothing in these Terms of Service affects your statutory rights under applicable consumer law.
PROMOTIONS AND DISCOUNT CODES
Promotional codes must be used in accordance with their stated terms and cannot be applied retrospectively unless required by law.
We reserve the right to withdraw, change, or cancel promotions at any time.
INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, product names, branding, and design, is the property of She’s Thick Ltd or its licensors and is protected by intellectual property laws.
You may not use, reproduce, distribute, or exploit any content from this site without our prior written consent.
USER COMMENTS AND SUBMISSIONS
If you send us comments, suggestions, reviews, ideas, or other materials, you agree that we may use, edit, copy, publish, distribute, and otherwise make use of them without restriction or compensation to you.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or misleading material.
ACCURACY OF INFORMATION
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, She’s Thick Haircare, its directors, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products purchased through the Service.
Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.
CHANGES TO TERMS OF SERVICE
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.
