Shipping policy

Last updated: 10 August 2026

Welcome to She's Thick! The same way we strengthen and smooth hair, we aim to provide a smooth and reliable shipping experience. Please read our shipping policy below to understand our delivery timeframes, costs and other important details.

Processing & Dispatch Times

All orders are processed within 2 - 3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates

We offer the following shipping options:

UK Shipping

Shipping Method	Estimated Delivery	Cost
Royal Mail Tracked 48	2-4 business days	£3.65

International Shipping

We currently offer international shipping.

International shipping rates vary based on location.
Delivery times may take 7 - 14 business days.
Customers are responsible for any customs duties or taxes upon arrival.

Order Tracking

Once dispatched, you will receive a tracking link via email.

Lost or Delayed Shipments

We are not responsible for delays caused by couriers or customs, but we can support by providing tracking links.
If your order is significantly delayed or lost, please contact us and we will assist in locating your package.

Incorrect Shipping Address

Please ensure your shipping details are accurate at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.