Refund policy
Last updated: 18 March 2025
At She's Thick Ltd, please note that all purchases are final. We do not offer refunds or returns unless the item has been damaged before it reaches you. Please read the policy below for further details.
Final Sale Policy
- All sales are final. Once an order has been placed, it cannot be canceled, refunded, or returned.
- We do not accept returns for change of mind or dissatisfaction with a product.
Damaged or Faulty Products
If your order arrives damaged, we offer the following solutions:
- Product Exchange – We will replace the damaged item at no additional cost.
- Product Refund – A refund will be issued for the full product price, excluding postage costs.
To request a replacement or refund for a damaged item:
- Contact us within 3 days of receiving your order.
- Provide clear photos of the damaged product and packaging.
- Once your claim is approved, we will send a replacement or issue a refund minus postage.
Shipping Issues & Lost Parcels
- Please note we are not responsible for lost or delayed parcels once they have been dispatched.
- If an order is marked as delivered but not received, please check with your local courier or postal service before contacting us.
