Refund policy
Last updated: 26 August 2026
At She's Thick Ltd, please note that all purchases are final. We are a small business and cannot offer refunds or returns unless the item has been damaged before it reaches you. Please read the policy below for further details.
Final Sale Policy
- All sales are final. Once an order has been placed, it cannot be canceled, refunded, or returned.
- We do not accept returns for change of mind or dissatisfaction with a product.
Damaged or Faulty Products
If your order arrives damaged, we offer the following solutions:
- Product Exchange – We will replace the damaged item at no additional cost.
- Product Refund – A refund will be issued for the full product price, excluding postage costs.
To request a replacement or refund for a damaged item:
- Contact us within 3 days of receiving your order.
- Provide clear photos of the damaged product and packaging.
- Once your claim is approved, we will send a replacement or issue a refund minus postage.
Shipping Issues & Lost Parcels
- Please note we are not responsible for lost or delayed parcels once they have been dispatched.
- If an order is marked as delivered but not received, please check with your local courier or postal service before contacting us.